FAQ

Storybook Events is one of the region's top entertainment companies and it is highly recommended to book as soon as you have a venue, date, and time secured. To book an event, all clients must complete the online booking request form on the Contact page. All communications should be done through emails so that there are no discrepancies and all parties have copies of the details. A non-refundable booking fee is required to hold your event in our calendar. Until the booking fee is received, your time slot will remain available to other potential clients. We request your invoice to be paid in full prior to the event. If full payment is not received prior to the event, our entertainers will not arrive.

Storybook Events recognizes that event planning can be stressful and expensive, and so we proudly provide a variety of package options to suit every budget. Due to the time and cost that goes in to purchasing, maintaining, and advertising our services, we are not able to lower our rates. However, we are happy to offer a 10% non-profit discount to schools and registered charities (charity number required) upon request.

Our base rate includes events within a 20KM radius from Kitchener City Hall. This covers most of the Kitchener, Waterloo and Cambridge areas, as well as some of the surrounding areas. Events farther than 20KM are subject to additional fees quoted on a case-by-case basis. Travel fees include mileage, as well as hourly compensation per entertainer(s).

Storybook Events conveniently accepts credit card payments. Company cheques may be used only for corporate events. We do not accept cash, personal cheques, or e-transfer payments at this time, with the exception of cash gratuities for the performers.

Storybook Events recognizes how important safety is, and for this reason we require all of our entertainers and staff to obtain a clear and current criminal record background check.

Yes, each booking must receive a non-refundable booking fee before being secured in our calendar. Your booking fee covers administrative work involved with communications, invoicing, and scheduling. This amount will not be refunded in the event of a cancellation, but can be applied as a credit to your account for 1 calendar year.

The team at Storybook Events is devoted to bringing joy to families, while also keeping everyone safe. We will adhere to any government mandates while they are active. Our Face Paint artists use a new sponge on every child, and brushes will be thoroughly washed, rinsed, and sanitized in 70% alcohol between children. Sanitizing makeup spray will be applied to face paints as needed. All staff members are equipped with hand sanitizer and can be prepared to wear a mask at your event if you so request. While most of our entertainers are double vaccinated against Covid-19, we will respect your preferences in your home/place of business. Our staff are also permitted to wear masks at any point upon their own discretion. If you have any questions or concerns about these protocols, please contact Katie at storybookeventskw@gmail.com

Please see our Terms and Conditions!

In order to offer our clients a consistent rate and schedule for our party packages, we have carefully designed a guest limit of up to 12 children per character. If you will have more than 12 children participating additional fees may incur. Please reach out to storybookeventskw@gmail.com with any questions or a custom quote.

Your invoice does not include gratuities. Our entertainers invest a lot of time and passion into their character performances, and while gratuities are never expected, they are always much appreciated! If you believe your entertainer has gone above and beyond their job description, please feel free to tip accordingly.

If you would like to have face painting as well as a character performer at your event, we are happy to send an artist for an additional fee. Our character assistants are trained to apply glitter tattoos, and we are happy to make that substitution for an added cost!

While our entertainers are trained to keep the children occupied for the duration of the event, we are not responsible for the behaviour of the children/adults present. We kindly request that at least one adult be in the room to supervise the participants. Our performers are instructed to leave the site immediately in the event of any harassment in the form of physical, verbal, mental, and/or sexual. Absolutely no refund will be offered in this case. Please see our terms and conditions.

Storybook Events only employs artists who paint with skin-safe, hypoallergenic, cosmetic-grade, FDA compliant materials. We take the safety of our little clients very seriously and carry $2M liability insurance for your piece of mind. If you have any reservations about particularly sensitive skin, you may request a test patch on the wrist before a full face application.

The official cleaning suggestion for face paint is to apply a mild soap to the paint with a touch of water, work up a lather, and wipe away with a wet cloth. If you notice any residual paint/staining (which is perfectly normal with highly pigmented colours), you may apply baby/coconut/olive oil to the skin and wipe away after 10-20 minutes.

Storybook Events books 1 artist per 10-12 children in an hour. If you are expecting a higher number of participants, please mention this while booking so that we can discuss a fast faces option or adjust the length of your booking. You may also request a "detailed faces" option with 6-8 children, where your artist can add extra details and do special requests not on their menu.

Our face painters and balloon twisters can prepare special designs or a custom menu for your event with enough advance notice. The artists options may be limited depending on the number of your attendees.

Storybook Events prides itself on our 3+ Step Sanitization Process. All face painters are required to: 1) Use an industry approved water sanitization solution. 2) To clean brushes in an alcohol solution between children. 3) To sanitize paints between events. Painters also use new sponges for each child so there can be no cross contamination.

Storybook Events artists will not paint any child that cannot give consent. We want it to be a positive experience. Also, some face paint and removal can sometimes be too abrasive for newborn skin, and we want to avoid any potential reactions.